Terms & Conditions
Last updated August 19, 2025
All Products and services on this website (www.chairloom.com) are sold subject to the terms and conditions set out below.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.chairloom.com website (the “Service”) operated by Chairloom (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Communications
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly.
We send to all new registrants an e-mail to verify password and username information. Once you have established an account with us, you will occasionally receive information relating to our new merchandise and service offerings and other information that may be of interest to you.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Custom Orders & Lead Times
All Custom orders (furniture, pillows, cushions, textiles, cut yardage, etc.) require a non-refundable deposit and are subject to our stated lead times.
Lead times are estimates and may vary based on material availability, production schedules, and other factors beyond our control. We will communicate any significant delays promptly.
All custom orders are final sale and cannot be returned or exchanged unless there are manufacturing defects or errors on our part. All defects must be brought to our attention and documented within 5 business days of receipt.
Textile Orders
All textile orders are final sale and non-refundable, as each order is custom-cut to your specifications. We strongly recommend ordering swatches first to ensure you’re completely satisfied with your fabric choice.
All yardage is carefully inspected before shipping to ensure quality. If you receive fabric with defects or shipping damage, please contact us within 5 business days of delivery. We’ll work with you to resolve any quality-related concerns promptly.
Shipping Policies & Procedures
Due to the size and weight of our furniture pieces, shipping costs are calculated individually for each item based on your delivery address and selected shipping method. The shipping fee shown at checkout is an estimate based only on the item’s weight. Your actual shipping cost will be determined after we review your specific delivery location and shipping preferences.
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If your final shipping cost is higher than the estimate, we’ll contact you before processing your order
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If your final shipping cost is lower than the estimate, we’ll automatically refund the difference
In-stock yardage and samples ship within 1–5 business days. Made-to-order textiles: We'll contact you within one business day to confirm your yardage requirements and coordinate delivery timeline.
All furniture can be collected from our showroom at no charge. We'll contact you within one business day of your order to schedule your preferred delivery or pickup time. Please ensure you have adequate transportation and assistance for furniture pickup, as some pieces may require multiple people to move safely.
We will not be liable for any loss, damage, cost or expense related to delays in shipment or delivery of merchandise. The risk of loss of, and title to, all merchandise purchased on this site will pass to you upon our delivery of that merchandise to the carrier selected to deliver it.
White glove delivery service may be available for an additional fee in select areas.
Taxes & Duties
Chairloom will collect sales tax on all purchases of merchandise to be shipped to locations where we are required to collect tax. Users are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to other locations. You and/or the recipient will be solely responsible for any duties or customs charges imposed on all purchases of merchandise shipped to locations outside the United States.
Availability, Errors & Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Sales prices for merchandise and services are subject to change without notice, and if merchandise or services are listed at an incorrect sales price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the incorrect price.
Product-Specific Warranties & Limitations
Vintage and Antique Pieces
We specialize in breathing new life into vintage and antique furniture. However, we cannot guarantee the lifespan of these older pieces due to their inherent age and previous use. Although it is our privilege to bring new life to old pieces, there is room for imperfection to our final outcome. Our team does our best to restore old pieces to their optimal beauty and potential and comfort. There is no guarantee that an old piece will be “brand new”.
We make every effort to evaluate, diagnose, and disclose every structural and/or aesthetic issue we note on a given piece. We will not finalize a sale on an item with a structural issue without disclosing said issue(s). Any items with structural flaws are priced for sale below market rate. It is up to the client to determine whether or not to move forward with the purchase. We will likewise point out any visual imperfections and provide pricing and recommendations to sand, patch or otherwise visually restore the hard finishes of the piece — wood, metal, paint, hardware, etc. The client incurs all necessary and any chosen cosmetic restoration fees.
Structural Issues:
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If your vintage Chairloom piece requires structural attention, we can provide repairs for clients in the Philadelphia area (service fees apply)
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We recommend finding local antique and vintage furniture specialists for distance-related repairs
Realistic Expectations:
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Vintage pieces may continue to show their age through squeaking, settling, or other characteristics
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Our restoration brings pieces to their optimal beauty and comfort, but cannot make them “brand new”
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Normal wear, imperfections, and aging are inherent to vintage furniture
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All furniture must be respectfully cared for by the client
Custom Pieces
There are no returns or exchanges on custom pieces.
If a mechanism (leg, base, swivel) becomes faulty within a year of the purchase, Chairloom will work with an out of town furniture specialist on the piece and incur costs. If the piece is local to Philadelphia or NYC, Chairloom will pick up the piece for repair.
After one year of purchase, Chairloom can not be held responsible for faults of any kind. All furniture should be respectfully cared for at all times by the client.
Exclusions
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Damage from pets, children, food & drink, or misuse is not covered
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Normal wear and tear is the client’s responsibility
Textiles & Upholstery
Textiles fade and wear just like clothing and other such personal items. Chairloom is not responsible for wear & tear on any textiles after purchase.
Craftsmanship Reality
Reupholstery / upholstery is an art and a science that is hand done. Fabrics and furniture when “married” during upholstery do not always meet with perfection. Real life upholstery is very different than Photoshop and magazine images. Furniture and fabrics need to breathe, adapt and react to each other along with thread, buttons, staples, steel, wood and other such elements.
Hardware
When zippers break Chairloom will do everything we can to work with the client on finding suitable repairs in a timely manner. We can not be responsible for popped buttons.
Exclusions
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Damage from pets, children, food & drink, or misuse is not covered
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Normal wear and tear is the client’s responsibility
30-Day Limit
Items not collected within 30 days of completion become the property of Chairloom. Lack of communication during this period is considered abandonment of the items.
This policy ensures we can maintain our high-quality, custom approach while setting realistic expectations about the nature of vintage furniture restoration and custom upholstery work.
Contests, Sweepstakes & Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Intellectual Property Rights
This site and all of the content made available on it, including all merchandise, designs, illustrations, photographs, graphics, articles, text, video and audio, all other copyrightable material, all trademarks, trade names, service marks, logos and domain names, and all other forms of intellectual property (“Site Content”), are owned by Chairloom or third parties, and are protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and international treaties.
The Service and its original Site Content, features and functionality are and will remain the exclusive property of Chairloom and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Chairloom.
Chairloom grants to you a non-exclusive, limited purpose license to access and view this site, and to print selected pages that appear on this site for your own personal reference and non-commercial use, but not to otherwise use the Site Content in any manner not expressly authorized in these Terms and Conditions.
Unauthorized use, copying, reproduction, modification, republishing, uploading, downloading, posting, transmitting, distributing or duplicating, or any other misuse, of any of the site content is strictly prohibited.
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You agree to defend, indemnify and hold harmless Chairloom and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of: (a) your use and access of the Service, by you or any person using your account and password; (b) a breach of these Terms, or (c) Content posted on the Service.
Disclaimer of Warranties
You understand and agree that you are using this site at your own risk, and that this site is provided to you on an “as is” and “as available” basis. Your use of the service is at your sole risk. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Chairloom, its subsidiaries, affiliates, and its licensors do not warrant that: (a) the service will function uninterrupted, secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the service is free of viruses or other harmful components; or (d) the results of using the service will meet your requirements.
Chairloom does not warrant the accuracy, completeness or reliability of the content featured on this site, including without limitation the accuracy, completeness or reliability of any advice, opinion, statement, price, indication of availability, or other information featured on this site.
Limitation of Liability
In no event shall Chairloom, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Certain state laws do not permit limitations on implied warranties or exclusions or limitations of certain damages. If these laws apply to you, some or all of the foregoing disclaimers, exclusions or limitations may not apply to you, and you may have additional rights under applicable state laws.
Governing Law
These Terms shall be governed and construed in accordance with the laws of [Your State], United States, without regard to its conflict of law provisions. Any dispute arising between us shall be brought before any court located within [Your County and State] having jurisdiction over such a dispute. By using this site you irrevocably submit to the jurisdiction of the above-mentioned courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Privacy & Information Collection
Chairloom is the sole owner of all information collected on this site. The information that you supply to us enables us to personalize your experience on this site, to better service your requests, to facilitate our communications with you, and to improve our overall customer service capabilities.
The information that we collect from you is used entirely and only by us, except in cases where we use third parties to perform certain functions for us, such as credit card processing, order fulfillment, package delivery or data analysis. In these cases, we provide such third parties with access only to the information that is necessary for them to perform the specific tasks for which they are responsible, and they are not authorized to retain, share, store or use that information for any other purpose.
We will not share your information with, or sell or rent your information to, any other party for any reason. In the event that we contemplate using your information for any purpose other than those outlined above, we will notify you and provide you with an opportunity to choose not to share your information in the manner contemplated.
Use of Cookies & Log Files
A cookie is a piece of data transferred by us to your hard drive which allows our system to recognize your browser on subsequent visits to this site. We may use cookies to enable us to track and target your interests, and to enhance your experience on this site. Cookies are not linked to personally identifiable information.
We may use IP addresses to analyze trends, administer this site, track movement and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Security
We have incorporated into this site certain features designed to safeguard information that we obtain from you. For example, when you are asked to enter certain sensitive information (such as a credit card number), that information is protected with encryption software.
While we use measures like encryption to protect sensitive information, we also take measures to protect your sensitive information offline. Access to our databases is limited to those employees that require access in order to perform specific functions such as billing, order processing, shipping and customer service, and such access is password protected.
Correcting/Updating Personal Information
We will continue to make efforts to provide you with simple means by which you may correct, update or remove your personally identifiable information, such as your home address or phone number, from our database. You may do this on this site, by making corrections to the relevant data fields included in your user account, by e-mailing us.
Children
Although we offer for sale on this site merchandise that may be suitable for use by children, this site does not otherwise cater to children in any way. These Terms and Conditions do not permit the use of this site by, or the sale of merchandise or services to, persons under 18 years of age, nor do these Terms and Conditions contemplate the collection of information from, or relating to, persons under 18 years of age.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact
If you have any questions about these Terms & Conditions, please contact us.